Get Online Now!
Support & FAQ
Email Support
1. How can I change my email password?
Log into your controlpanel (usually www.yourname.com/controlpanel) and
enter your User Name and password. There is an option to change the
password in the control panel. (Updated: 09/13/98)
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2. Do I need to have my email boxes only with my ISP?
No, the only thing you need from your ISP is a connection to the
Internet. The Internet is one gigantic network. What this means is
that once you are connected to the net – not only can you visit www
pages across the globe but also have email boxes on computers that may
be far away from you, for example, your virtual server.
Connection to the Internet is usually via a local ISP who provides the
link when you dial in from your computer to the Internet network. Once
connected your physical location is not a big issue. You can retrieve
email from your virtual server just as easily as you can from your ISP
even if the virtual server is in a different city, it is still part of
the Internet. (Updated: 09/13/98)
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3. What Software do I need and where do I download it?
There are numerous email software - including but not limited to Forte
Agent, Eudora, Netscape, Outlook Express. Some email programs such as
Eudora/Outlook etc. allow you to also check multiple email boxes at
the same time. This can be a very useful feature.
To download the software you can try:Agent: http://www.forteinc.com/
Eudora: http://eudora.qualcomm.com/ products/ #freeware
Netscape: Comes with the browser
http://home.netscape.com/ download/ index.html (part of Communicator)
Outlook Express: http://www.microsoft.com/ windows/ ie/download/
(part of IE download)
You can also try http://www.download.com for other email packages of
your choice. (Updated: 02/28/99)
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4. Can I read my email from the web using only the browser?
Yes, your controlpanel provides you with this useful feature.
(Updated: 09/13/98)
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5. How do I add other emails?
You need to be the administrator of the domain to do this. You would
access your control panel and enter your administrator email name and
password. In addition to being able to read/send email - you can add
new users and aliases.
You will see a new 'User Administration' menu item at the bottom. Use
this to setup new emails and aliases. We recommend also setting up a
"catch-all" alias and forward it to an email box of your choice. Read
the faq on how to setup the "catch-all" feature. (Updated: 09/21/98)
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6. How do I create an "catch-all" email address?
Using the controlpanel create a alias called "nobody" and set the
destination to any email address you choose.
Email sent with errors in the address, for example, someone mispelling
tom@yourdomain.com as tmo@yourdomain.com will be send to the catch-all
address you specify. It has to be AN ALIAS... NOT A EMAIL ADDRESS.
(Updated: 09/17/98)
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7. How do I setup autoresponders?
First create a User with the same name as the autoresponders you wish
to create. For ex. if you wish to create productinfo@mydomain.com -
create a User called productinfo and log off the administrator
account.
Next log in via the control panel using the user name
productinfo@mydomain.com. Set the vacation message to the message you
want people to receive when they send a message to this account and
log off.
Thatz pretty much it.. Anyone sending a message to
productinfo@yourdomain.com will now get the message they have placed
in the vacation message. (Updated: 09/21/98)
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8. How do I setup my email program?
Outlook (98, Express etc)
Enter your full email name in the Account Name such as
admin@yourdomain.com not just admin.
SMTP server
Incoming: yourdomain.com
Outgoing: "Your ISP's mail server"
Eudora/Netscape & Others:
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Incoming Server: yourdomain.com
Outgoing Server: "your_isp's mail server" usually smtp.yourISPname.com
or mail.yourISPname.com
Checking Mail Settings: yourname%yourdomain.com@ yourdomain.com for
ex. say admin@yourdomain.com is your email address. Everyone will send
mail to admin@yourdomain.com
To check your email you need to use admin%yourdomain.com@
yourdomain.com (Updated: 03/25/99)
Control Panel
What features are available on the controlpanel?
EMAIL:
Administrators: Can add/delete Users, Aliases, Read/Send email for
their account using only the browser (useful when travelling).
They can also access Webtrends reports to determine how many people
have been visiting the site etc.
The control panel is usually located at http://www.yourdomain.com/
controlpanel
For All Users:
The main functionalities included (with the standard package) usually
are -
Ability to read & send your email from the web using only your
browser.
Ability to change your passwords.
Ability to forward messages and to create vacation messages. (Vacation
messages allow you to send an "I am on vacation" message when you are
will not be checking your email for a few days.)
WEBTRENDS: Subscribers to Webtrends can create and read their reports
using the Control Panel. Webtrends creates reports on number of
visitors to your site, pages they looked at etc.
DOMAIN CHECK: You can check both Internic and a few foreign domains
using the Domain Check Utility. This is useful to determine which ones
are available. This tool is also useful to look up the registration
information for your own domains to ensure that all information is
accurate.
FRONTPAGE/WEBTRENDS PASSWORD CHANGE: You can change passwords for both
Frontpage and Webtrends.
SUPPORT PAGES: Our Support pages are tied in directly with your domain
making it convienient to access support pages directly. (FOR
DESIGNERS/RESELLERS - Support pages will not have our name anywhere).
Finally the control panel is totally customizable by you and can be
deleted if you wish. (Updated: 10/13/98)
Domain Registrations
Answers to questions regarding Domain Registrations (both foreign and
Internic).
1. Do you host foreign Domains?
2. What is a valid domain name?
3. Who owns the domain name?
4. How long does it take to register a new Internic domain name?
5. How do I transfer a domain name and how long does it take?
6. Who gets the bill for new Internic registrations?
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1. Do you host foreign Domains?
Yes, we are capable of hosting foreign domains.
Depending on the requirements we will either register the domain for you
or provide you the information required from us to help you register the
domain yourself.
(Updated: 09/17/98)
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2. What is a valid domain name?
The rules are 24 characters including the extension such as ".com", so
actually the name has a limit of 20 characters (in fact, the domain name
checker will only allow you to use 20 characters). Please note that only
0-9, a-z, and the dash "-" are valid characters.
(Updated: 09/17/98)
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3. Who owns the domain name?
You own the domain name. We will be listed as the technical contact
usually. (Updated: 09/17/98)
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4. How long does it take to register a new Internic domain name?
Currently new registrations take between 24-48 hours for Internic to
complete registration and update their records. (Updated: 09/17/98)
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5. How do I transfer a domain name and how long does it take?
Transfers (Internic) - We will submit the transfer request to Internic.
Internic will send an email requesting "acknowledgment" of the transfer
to the Administrative and Technical contacts listed in their records
(run the domain check to find out the emails listed as the
admin/technical contacts). A reply needs to be sent by you from the
email address that Internic has in their records otherwise the transfer
will not take place. Usually the time taken is between 24 hours to upto
5 days.
If you no longer have access to the emails listed in Internic records,
the process is a bit more complex, contact us for details. (Updated:
09/17/98)
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6. Who gets the bill for new Internic registrations?
The billing contact you provide for us to register the domain gets the
bill. The cost at present is
Initial Registration - $70 (Valid for 2 years)
$35.00 per year thereafer.
Read the terms below that Internic has provided.
Please read the following information carefully:
1. For all registrations completed after April 1, 1998, the Registrant
agrees to pay a registration fee of Seventy United States dollars
(US$70) as consideration for the registration of each new domain name.
2. The non-refundable fee covers a registration period of two (2) years
for each new registration.
3. You may pay for the name using Network Solutions secure online
payment system at https://payments.internic.net/
4. For other payment methods, please wait until an invoice has been
created before making payment(s). Payment is due to Network Solutions
within thirty (30) days from the date of the invoice is generated. The
Invoice will be sent to the designated Billing Contact.
The Domain Name Registration Agreement can be used to replace a contact
listed in the domain name record with a different contact, or to
register a new contact at the same time a new domain name is registered.
However, it cannot be used to update the record of an existing contact.
To update information associated with the Administrative, Technical, or
Billing contact (e.g., a change of postal address, phone number, or
email address), please use the contact template available at:
ftp://rs.internic.net/templates/ contact-template.txt
The Domain Name Registration Agreement can be used to replace existing
name servers (hosts) listed in the domain name record; however, it
cannot be used to change the name or IP address of an existing name
server. To change the name or IP address of an existing name server,
please use the host template available at:
ftp://rs.internic.net/templates/ host-template.txt
In our efforts to continue to insure quality customer service, Network
Solutions, Inc. would appreciate your feedback. Please take a few
minutes to complete our Customer Satisfaction Survey located at the URL:
http://www.netsol.com/survey
Network Solutions, Inc.
E-mail: hostmaster@internic.net
Phone: 703-742-4777(Monday-Friday 7:00am to 9:00pm Eastern Time)
Fax: 703-742-9552
(Updated: 09/17/98)
Using FTP
Using FTP (to upload/download files btw your web server and your computer)
Describes the use of FTP to upload/download files between your web server and your computer.
Frontpage Users - it is recommended that you use Frontpage 'Publish' to upload files.
1. What is FTP?
2. What Software do I need and where do I download it?
3. How do I change my FTP password?
4. What do ASCII & Binary Uploads mean?
5. Where can I find an FTP manual (WS-FTP)?
6. I am unable to connect to via FTP?
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1. What is FTP?
FTP (File Transfer Protocol) is a way of communicating between computers. It allows for transferring files between your computer and your virtual server.
(Updated: 09/13/98)
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2. What Software do I need and where do I download it?
We generally recommend WS-FTP for use. This software is available as shareware. However the essential principles of most FTP software are the same and are easy to figure out. You can also use any other FTP program of your choice.
Downloads:
WS-FTP-PRO : Commerical Users must use this package.
http://www.wsftp.com/cgi/ download_eval.pl?product =WS-0000
WS-FTP LE : Free for Non-Commerical Users, Students etc. http://www.wsftp.com/ cgi/ download_eval.pl? product =WL-1000
For help on using WS-FTP - install and open WS-FTP and click on Help.
For more in-depth information please go to http://www.wsftp.com/ Products/ WS_FTP/ws_ftp.pdf
Other FTP Programs: You can check out other FTP programs at http://www.download.com
MACINTOSH
FETCH can be downloaded at ftp://ftp.dartmouth.edu/pub/ mac/Fetch_3.0.3.hqx
More information on Fetch is available at http://helpdesk.uvic.ca/ how-to/ support/ mac/fetch.html
(Updated: 02/28/99)
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3. How do I change my FTP password?
To change your FTP password:
From any FTP Client command line type:
site pswd "oldpassword" "newpassword" (including the quotes).
For "oldpassword" you substitute the old password, and needless to say "newpassword" is your new password.
If you use an FTP client like WSFTP then login to your virtual server using your username and current password. Right click on the WSFTP window and go to FTP Commands then select SITE. A command line window should show up where you would type the following.
site pswd "oldpassword" "newpassword"
(Updated: 09/17/98)
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4. What do ASCII & Binary Uploads mean?
There are two types of transfers Binary and Ascii as shown in the menu option just underneath the windows for WS-FTP. Binary files transfers are required for graphic files, .exe programs etc. ASCII files are used generally for text file transfers such as .html files etc. Selecting Automatic will ensure that the files get transferred based on extensions you provide. For ex. You can tell the FTP program that all files with .html for ex. are to be transferred using ASCII. This way when you select multiple files – transfers are conducted correctly and FTP will switch between Binary and ASCII transfers as required.
Text files such as html files need to be uploaded in ASCII format and not binary. Perl scripts are also in this catagory.
Image files such as .gif and .jpg or .jpeg and executable files such as .exe need to be uploaded in binary format.
To tell FTP which files to transfer using ASCII always, click on Options (bottom menu bar) and then on Extensions. You will see a window as shown below. Add the extensions as required. Now you can use the Auto transfer feature of WS-FTP.
(Updated: 09/13/98)
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5. Where can I find an FTP manual (WS-FTP)?
WS-FTP Manual
For a more in-depth manual - you can download the manual in .pdf format at http://www.wsftp.com/ Products/ WS_FTP/ ws_ftp.pdf
(Updated: 02/28/99)
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6. I am unable to connect to via FTP?
Please check that your network/ISP allows communication on Port 21 (the standard FTP port), some companies block this port using a firewall etc. You may need to ask your Network Administrator about this.
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